Meet Dr. Nilesh Kakade, a well-respected ophthalmologist in Chinchwad, Pune, with over 14+ years of experience. His reputation for outstanding patient care had grown tremendously, but with that success came new challenges.
His clinic’s online presence was scattered across multiple Google Business Profiles, and patients were reaching out directly to his personal phone number.
Missed appointments, overwhelmed staff, and a doctor who couldn’t focus fully on his patients.
It became clear that something had to change, and that’s when Dr. Kakade teamed up with Praxis360 to find a smarter solution.
Upon review, we quickly identified the main issue in Dr. Kakade’s workflow—his personal phone number being publicly shared across various platforms. Patients frequently called him directly, which led to missed calls, scheduling issues, and frustration. This constant interruption also affected his ability to focus during critical consultations. The situation required a more efficient communication system and a streamlined online presence.
Multiple Google Business Profiles create confusion for patients.
Dr. Kakade’s personal phone number is publicly accessible, causing missed appointments and disrupting his workflow.
Inconsistent online information making it harder for patients to find accurate details about the clinic.
Suggestions: We knew we needed to address these pain points by simplifying communication and creating a more organized digital footprint for Dr. Kakade’s practice.
More Patients, Less Hassle: With SEO in place, Omkar Eye Hospital’s website now ranks high on Google for over 20+ key search terms, driving more patients to the clinic. With a unified online presence and a top-ranking website, Dr. Kakade saw a surge in patient inquiries.
Smooth Communication: With a single contact number and trained staff handling calls, communication became more organized, reducing patient frustration.
More Time for Patients: Dr. Kakade no longer had to deal with constant interruptions. With his personal number off the grid, he was free to focus on his consultations without distractions.
Dr. Nilesh Kakade’s journey with Praxis360 showcases the importance of a strategic digital presence and organized communication. By developing a personalzied website, consolidating GMB profiles, and optimizing communication channels, Praxis360 helped Omkar Eye Hospital streamline patient management and improve overall efficiency. This allowed Dr. Kakade to focus on what matters most—delivering exceptional eye care to his patients.
