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How One Small Change Led To Big Success For Omkar Eye Hospital

How One Small Change Led To Big Success For Omkar Eye Hospital

17

MEET

Dr. Nilesh

Dr. Nilesh Kakade is a well-respected ophthalmologist in Chinchwad, Pune, with over 14+ years of experience. His reputation for outstanding patient care had grown tremendously, but with that success came new challenges. His clinic’s online presence was scattered across multiple Google Business Profiles, and patients were reaching out directly to his personal phone number. It became clear that something had to change, and that’s when Dr. Kakade teamed up with Praxis360 to find a smarter solution.

Initial Assessment

Dr. Kakade’s workflow was hindered due to multiple GMB profiles, and the personal number was displayed on the Google profile.

Dr. Kakade’s personal phone number was publicly disclosed, resulting in constant interruptions.
Due to the personal number, patients called him directly, resulting in missed calls and scheduling issues that impacted the practice’s efficiency.
The interruptions from patient calls during critical consultations affected Dr. Kakade's focus and workflow.

Challenges Faced

Multiple Google Business Profiles create confusion for patients. Dr. Kakade’s personal phone number is publicly accessible, causing missed appointments and disrupting his workflow. Inconsistent online information is making it harder for patients to find accurate details about the clinic.

Solutions By Praxis30

Building a Streamlined Digital Presence for Omkar Eye Hospital

1
Created a central hub for Omkar Eye Hospital, making it easy for patients to book appointments and access information.
2
Merged multiple Google Business Profiles into one, ensuring accurate and consistent details for patients.
3
Replaced Dr. Kakade’s personal number with a dedicated hospital line, streamlining patient inquiries.
4
Optimized the website for local search, boosting visibility and attracting more patients seeking eye care services.

Results

The Impact: Smoother Operations & Increased Patient Flow

Omkar Eye Hospital’s website ranks for 20+ key search terms, driving more patients to the clinic.
The clinic’s consistent online presence led to a surge in patient inquiries.
Replaced Dr. Kakade’s personal number with a dedicated line, ensuring smoother call handling.
The front desk staff were trained to manage patient calls, reducing frustration efficiently.
Dr. Kakade is now free from constant phone interruptions, allowing him to focus on patient care.
The revamped communication system created a more organized and hassle-free experience for patients.

Conclusion

Dr. Nilesh Kakade’s journey with Praxis360 showcases the importance of a strategic digital presence and organized communication. By developing a personalized website, consolidating GMB profiles, and optimizing communication channels, Praxis360 helped Omkar Eye Hospital streamline patient management and improve overall efficiency. This allowed Dr. Kakade to focus on what matters most—delivering exceptional eye care to his patients.

 

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Project Information
Dr. Nilesh Kakade
Ophthalmologist
Grow Your Practice With Praxis
Grow Your Practice With Praxis

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